Published: 11.05.2026

ARF CRM software licensing policy

This document (the Policy) explains the scope of rights granted to the purchaser of access (the Customer) to use the “ARF CRM” software (the Software). It does not replace the public offer, licence agreement or other contract where those apply. In case of conflict, the terms of the purchased access prevail.

• 1. What the Customer receives
  • 1.1. A non-exclusive right to use the Software within the limits of the purchased access (licence key, plan, validity period and included projects/modules), in line with the documentation and intended use.
  • 1.2. The right to install and operate the Software on the Customer’s own infrastructure (server, hosting, container environment), unless another delivery model is expressly agreed.
  • 1.3. Distribution of the Software and/or source materials as provided for in the purchase terms, excluding components supplied only in compiled form and/or accessible solely via the rights-holder’s remote service (see section 4).
  • 1.4. Basic installation and usage instructions to the extent published by the rights holder when access is granted.
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• 2. Number of installations
  • 2.1. The number of permitted simultaneous instances is defined by the type of access purchased and the offer or contract. Unless expressly stated otherwise, one production installation on the Customer’s infrastructure is permitted per active key or plan.
  • 2.2. Additional environments (e.g. staging) are permitted only if explicitly allowed in the purchase terms or agreed in writing with the rights holder.
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• 3. Relocation and infrastructure changes
  • 3.1. Moving the Software to another server or endpoint is allowed provided the limit on concurrently operated instances in clause 2.1 is respected.
  • 3.2. The Customer shall not operate more simultaneous instances than permitted. When relocating, the previous instance should be decommissioned or procedures defined by the rights holder should be followed.
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• 4. Rights-holder remote service (API)
  • 4.1. Certain features may communicate over the Internet with a remote service operated by the rights holder. The endpoint (host name, URL or equivalent) is defined in the Software configuration and/or accompanying documentation and may be changed by the rights holder with reasonable notice where practicable (the API Service).
  • 4.2. The API Service performs auxiliary operations required for licensed operation of the Software (including, without limitation, validation of access, licensing parameters and other functions defined by the rights holder). The exact operations, protocols, payloads and internal design of the API Service are operational information of the rights holder and are not disclosed beyond what is necessary for normal use of the Software.
  • 4.3. The Customer shall not attempt unauthorised access to the API Service, circumvent technical limits, impair availability, or copy or recreate its functionality outside the intended interfaces.
  • 4.4. Some features may depend on the availability of the API Service and the Internet. Temporary unavailability does not create liability for lost profit beyond what mandatory law or the applicable offer expressly provides.
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• 5. Updates and support
  • 5.1. Inclusion of version updates, fixes and technical support is governed by the purchased access (plan, term, contract). Unless the offer states otherwise, new versions and extended support may be chargeable or subject to a separate agreement.
  • 5.2. Critical security fixes may be supplied in the manner and timeframe determined by the rights holder, with reasonable notice to the Customer where applicable.
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• 6. Final provisions
  • 6.1. The rights holder may update this Policy. The current version is published on the official website; material changes should be tracked using the publication date at the top of the document.
  • 6.2. For licensing and access questions, the Customer may use the contact details published by the rights holder on the official website.