Data Controller: ARF CRM Solutions Ltd.
Contact Person: Aleksei Drachev
Last Updated: 19.04.2026
1. Information We Collect
We collect the following types of personal data:
- Contact information (name, email, phone number)
- Business information (company name, position)
- Communication data (messages, requests)
- Technical data (IP address, browser type, cookies)
2. Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent
- Legitimate Interest: For business communications and service improvement
- Contract Performance: To fulfill our contractual obligations
3. How We Use Your Data
We use your personal data to:
- Provide CRM services and support
- Respond to your inquiries and requests
- Send important service updates
- Improve our services and website
- Comply with legal obligations
4. Data Sharing
We may share your data with:
- Service providers who assist in our operations
- Legal authorities when required by law
- Business partners with your explicit consent
5. Your Rights Under GDPR
You have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
6. Data Retention
We retain your personal data for:
- Active customers: Duration of service + 3 years
- Marketing communications: Until consent is withdrawn
- Legal compliance: As required by applicable laws
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. International Transfers
Your data may be transferred to countries outside the EEA. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.
9. Cookies
We use cookies to improve your experience. You can manage cookie preferences through your browser settings.
10. Contact Us
For any questions about this privacy policy or to exercise your rights, contact us at:
Contact Person: Aleksei Drachev
Email: aleksrf@gmail.com
Subject Line: GDPR Request
11. Complaints
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with GDPR.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes via email or through our website.