ARF CRM Leads and customers under control — without spreadsheets or lost threads
Every enquiry, agreement and deadline in one place: request and lead tracking without Excel, a clear history of communication with each client, and fewer opportunities lost in handovers. One shared workspace for sales and support — ownership and deadlines you can see, not scattered chats and files.
Built for European SMEs and service companies: enquiry and ticket management, sales CRM workflows, and a practical CRM for employees who work in the field or at the desk. Start with a guided demo and hosting on infrastructure you control.
Request CRM Demo
Send the form — I will reply with personal demo access so you can explore enquiries, customer tickets and team tasks in a realistic setup.
Demo access request received!
CRM login credentials will be sent to you shortly after processing the request.
Typical CRM-based Solutions
Below are real-world setups for different sectors — from field service and sales to support desks. Not an abstract IT platform, but clear playbooks: enquiry tracking, customer ticket handling, and team tasks in one place.
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Ltd. "European Windows"
requests, orders, rejections, integration with Google Maps, fuel tracking, salary and financial analytics, warehouse management
- Registration of customer requests for work performance
- Order management, automatic order creation from request.
- Employee personal account with list of current tasks
- Rejection tracking
- Convenient view of active requests and masters location on map
- Analytics for manager
- Fuel issuance and consumption tracking for employees
- Calculation of monetary payments for employees depending on number of requests and their statuses
- Inventory accounting in warehouses
- Maintaining directories (Cities, contractors, nomenclature, managers, masters, operators, categories, blacklist of clients, employee statuses)
- Customizable interface and ability to use own design
- Access rights separation for different user groups
- Ability to implement various integrations (messengers, API, payments, etc.)
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Ltd. "IT Solutions"
Clients, customer requests, chat with client, progress tracking for requests, work reports, employee account
- Client registration
- Client personal account with ability to submit requests, separately for company employee and separately for manager
- Chat with client within each request, progress tracking and solution algorithms for each request
- Reports on cost and timing of work by each contractor or employee
- Employee personal account with list of current tasks
- Maintaining directories (Rates, contractors, own employees, contractor employees, categories, own employee statuses)
- Customizable interface and ability to use own design
- Access rights separation for different user groups
- Ability to implement various integrations (messengers, API, payments, etc.)
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Ltd. "Customer Support"
Support request tracking from contractors, chat with client, internal task manager for own employees, contractor groups for surveys or business contacts
- Registration of requests from clients
- Chat with client within each request, progress tracking for each request
- Request archive
- Internal task tracking, executors and execution deadlines
- Maintaining directories (Rates, contractors, own employees, categories, employee statuses)
- Customizable interface and ability to use own design
- Access rights separation for different user groups
- Ability to implement various integrations (messengers, API, payments, etc.)
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Ltd. "Business Events"
Call request, call, meeting, order, quality control, contracts, commercial proposals
- Registration of call requests from clients, including automatic
- Call and meeting tracking with clients
- Order tracking and execution control
- Contract and commercial proposal tracking
- Maintaining directories (Cities, contractors, list of goods and services, managers, masters, operators, categories, blacklist of clients, employee statuses)
- Customizable interface and ability to use own design
- Access rights separation for different user groups
- Ability to implement various integrations (messengers, API, payments, etc.)
Why European SMEs choose ARF CRM
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Leads and requests — without spreadsheet chaos
Capture enquiries in the CRM, see status and owners at a glance. Less copy-paste between tools and fewer “I thought someone else was handling it” moments — solid enquiry tracking for sales teams and customer service.
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Conversation history per client
Notes, messages and steps stay on the client or ticket record. Handoffs between colleagues stay transparent — especially valuable for service companies and helpdesk-style workflows across Europe.
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One workspace for your team
Tasks, SLAs and responsibilities in a single interface: a practical CRM for employees and managers who need workload and deadline visibility without building reports manually every week.
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Modern, dependable stack
PHP 8 and MySQL 8 for responsive performance as volumes grow — important when your small business scales from dozens to hundreds of active tickets or jobs.
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Runs on your infrastructure
Deploy with Apache, Nginx or Docker on hosting or a server you choose — keep customer data under your control, which many EU teams prefer for compliance and vendor independence.
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Open source, support and your brand
Source code for the licensed build on your server (cloud API parts excepted). Extend in-house or arrange custom development separately; template interfaces to match your corporate identity.
CRM License Cost
One-time licence payment for teams across Europe — from small
businesses to multi-branch service companies*
(*key validity period depends on payment amount)*
Service
Forever
12 months
6 months
All projects
- Ltd. "European Windows"
- Ltd. "IT Solutions"
- Ltd. "Customer Support"
- Ltd. "Business Events"
- + and you can add a new project yourself
One any project
- You can choose any project
- but you won't be able to change it
Extended support
- accelerated response to support requests*
- (* - subject to cooperation agreement)*
For any key validity period, CRM modifications according to your requests are possible, development of new functionality, installation of your brand style and integration with your applications or messengers, as well as third-party services via API.
Cost of such work is $20 per hour, price valid until 31.12.2026, when concluding cooperation agreement until 31.12.2025.
CRM Examples
Enquiry tracking in one shared workspace
Customer enquiries and tickets in a single database
Assignment execution monitoring
Task and work status journal
Unified business process management panel
Contacts
I will walk you through how enquiry tracking, sales CRM workflows and a single workspace for your team can fit your process — with a demo tailored to European SMEs and service businesses.
ARF CRM is provided by an individual entrepreneur registered in Georgia: Aleksei Drachev · Reg. no. 322776457 · since 26 Sep 2025 · small business taxpayer.
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Telegram:
@******* -
Email:
*******@gmail.com
Request CRM Demo
Send the form — I will reply with personal demo access so you can explore enquiries, customer tickets and team tasks in a realistic setup.
Demo access request received!
CRM login credentials will be sent to you shortly after processing the request.